Terms & Conditions of Supply
Our terms and conditions of supply
1. These terms
1.1 What these terms cover. These are the terms and conditions on which we supply products, services or digital content (collectively referred to as products). We currently organise and provide seminars and supply publications which are relevant to our members and the aims of our organisation. The items available on our website may change from time to time, but these terms shall apply to all orders placed via our website.
1.2 Why you should read them. Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide products and/or services to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms, please contact us prior to ordering.
2. Information about us and how to contact us
2.1 Who we are. We are Stone Federation Great Britain, an unincorporated trade association established in the UK. Our address is Stone Federation Great Britain, Channel Business Centre, Ingles Manor, Castle Hill Avenue, Folkestone, Kent, CT20 2RD. Our registered VAT number is 798 4723 64.
2.2 How to contact us. You can contact us by telephoning our customer service team at 01303 856123 or by writing to us by email at email@example.com or by post at Stone Federation Great Britain, Channel Business Centre, Ingles Manor, Castle Hill Avenue, Folkestone, Kent CT20 2RD..
2.3 How we may contact you. If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.
2.4 "Writing" includes emails. When we use the words "writing" or "written" in these terms, this includes emails.
3. Our contract with you
3.1 How we will accept your order. Our acceptance of your order will take place when we email you to accept it, at which point a contract will come into existence between you and us.
3.2 If we cannot accept your order. If we are unable to accept your order, we will inform you of this and will not charge you. In relation to seminars and events, this might be because we are fully booked or have decided not to run the event due to lack of interest, because a third party provider has let us down and we cannot identify a suitable alternative, for publications and other goods if we are out of stock, because of unexpected limits on our resources which we could not reasonably plan for, because a credit reference we have obtained for you does not meet our minimum requirements, because we have identified an error in the price or description of our offering or because we are unable to meet a delivery deadline you have specified.
3.3 Your order number. We will assign an order number to your order and tell you what that number is when we accept your order. If you contact us about your order, please tell us the order number if possible.
3.4 Our products and services are aimed at UK users. Our website is intended for the promotion of our offering in the UK. If you choose to access or use our website and/or order goods or services from us and you are based outside the UK, you make such use and place orders entirely at your own risk. You are responsible for ensuring that access, use and ordering from our website does not breach any laws which apply in your country, and you will indemnify us if that is not the case.
4. Services and Products may vary slightly from their descriptions.
The descriptions and any images of the services and products on our website are for illustrative purposes only. Although we have made every effort to describe our services and products accurately, we cannot guarantee that they will be provided exactly as described and may vary slightly from the descriptions.
5.Your rights to make changes
If you wish to make a change to an order you have placed with us, please contact our customer services team as soon as possible. We will let you know if the change is possible. If it is possible we will let you know about any changes to the price, timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change. If we cannot make the change or the consequences of making the change are unacceptable to you, you may want to end the contract (see Clause 8- Your rights to end the contract).
6. Our rights to make changes
6.1 Minor changes to the goods/services. We may make changes:
(a) to reflect changes in relevant UK laws and regulatory requirements; and
(b) to implement minor technical adjustments and improvements to content and/or delivery.
6.2 More significant changes to the goods/services and these terms. In addition, as we informed you in the description of the services/goods on our website, we may make the following changes to these terms or the product, but if we do so we will notify you and you may then contact us to end the contract before the changes take effect and receive a refund for any services/goods paid for but not received:
(a) Changes to seminars, lectures and other services - venues, content, speakers, accommodation and catering arrangements may be subject to change for a variety of reasons including changes in price, availability or third party supplier actions. However, we will always endeavour to maintain the high quality of offering you expect from us;
(b) Changes to publications and other goods. We may change the content, availability, look and feel or other aspects of goods we supply on the website. These changes may be to take account of changes in applicable legislation, regulations or industry practice, or because of changes to our publishing and printing methods.
(c) Updates to digital content. We may update or require you to update digital content, provided that the digital content shall always match the description that we provided to you before you bought it.
7. Providing the Services/Goods
7.1 Delivery costs. The costs of delivery will be as displayed to you on our website. You are responsible for all delivery costs. If ordering from outside the UK you will have to pay any and all import and customs duties and taxes and obtain any required clearances. Please note that, unless stated otherwise in the service and pricing information, you are responsible for arranging and paying for your own travel, visa, accommodation, catering and insurance in respect of any seminars, lectures and similar services provided or arranged by us.
7.2 Special Arrangements. If you have any special requirements, including dietary or disability issues please contact us in advance of your booking to ensure we can fully accommodate your needs and adapt arrangements to assist in your ability to participate in any events you wish to attend.
7.3 When we will perform the contract:
(a) If the products are goods - we will deliver them to you as soon as reasonably possible and in any event within 30 days after the day on which we accept your order if they are for delivery within the UK.
(b) If the products are one-off services. We will carry out the services on the dates set out on our website / agreed with you during the order process.
(c) If the product is a one-off purchase of digital content. We will make the digital content available for download by you as soon as we accept your order.
(d) If the products are ongoing services or a subscription to receive goods or digital content. We will supply the services, goods or digital content to you until either the services are completed or the subscription expires (if applicable) or you end the contract as described in Clause 8 or we end the contract by written notice to you as described in Clause 11.
7.4 We are not responsible for delays outside our control. If our supply of the goods/services is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any services/goods you have paid for but not received.
7.5 If you are not at home when the goods are delivered. A reputable third party will be used to deliver your goods (Delivery Company). If no one is available at your address to take delivery and the goods cannot be posted through your letterbox, the Delivery Company will follow their own procedure to rearrange delivery or collection.
7.6 If you do not attend. If you do not attend the seminar/lecture/event or fail to make use of any other services as arranged (and you do not have a good reason for this and/or do not give us prior notice that you are not attending) we may charge you in full/refuse to provide any refund of the costs. We also reserve the right to charge you additional costs incurred by us as a result of your failure to attend and/or cancel your booking in good time.
7.7 What will happen if you do not give required information to us. We may need certain information from you so that we can supply the services/goods to you, for example, personal information required to complete the booking, special dietary or accommodation requirements etc. If so, this will have been stated in the description of the offering on our website. This information may be requested at the time you place your order or we may contact you in writing or by telephone to ask for this information. If you do not give us this information within a reasonable time of us asking for it, or if you give us incomplete or incorrect information, we may either end the contract (and Clause 11.2 will apply) or make an additional charge of a reasonable sum to compensate us for any extra work that is required as a result. We will not be responsible for late or partial performance of the contract if this is caused by you not giving us the information we need within a reasonable time of us asking for it.
7.8 Your rights if we change, suspend or cancel our offering to you. Wherever possible, we will contact you in advance to tell you we will be materially changing/suspending/cancelling our offering, unless the problem is urgent or an emergency. You may contact us to end the contract for a product if we materially change/suspend/cancel it, or tell you we are going to do any of those things, and we will refund any sums you have paid in advance for the product in respect of the period after you end the contract.
7.9 We may also suspend/cancel if you do not pay. If you do not pay us when you are supposed to (see Clause 13.4) and you still do not make payment within two (2) days of us reminding you that payment is due, we may suspend your order until you have paid us the outstanding amounts, or cancel it altogether. We will contact you to tell you we are suspending or terminating because of your non-payment.
8. Your rights to end the contract
8.1 You can always end your contract with us. Your rights when you end the contract will depend on what you have bought, whether there is anything wrong with it, how we are performing and when you decide to end the contract:
(a) If what you have bought is faulty or mis-described you may have a legal right to end the contract (or to get the product repaired or replaced or a service re-performed or to get some or all of your money back), see Clause 12;
(b) If you want to end the contract because of something we have done or have told you we are going to do, see Clause 8.2;
(c) If you have just changed your mind about the product, see Clause 8.3. You may be able to get a refund if you are within the cooling-off period, but this may be subject to deductions and you will have to pay the costs of return of any goods;
(d) If you want to cancel your membership of Stone Federation Great Britain, see clause 10.
(e) In all other cases (if we are not at fault and there is no right to change your mind), see Clause 8.6.
8.2 Ending the contract because of something we have done or are going to do. If you are ending a contract for a reason set out at (a) to (d) below the contract will end immediately and we will refund you in full for any goods/services which have not been provided and you may also be entitled to compensation. The reasons are:
(a) we have told you about an upcoming change to the product or these terms which you do not agree to (see Clause 6.2);
(b) we have told you about an error in the price or description of the product you have ordered and you do not wish to proceed;
(c) there is a risk that supply of the goods/services may be significantly delayed because of events outside our control; or
(d) you have a legal right to end the contract because of something we have done wrong.
8.3 Exercising your right to change your mind (Consumer Contracts Regulations 2013). For most goods/services bought online you have a legal right to change your mind within fourteen (14) days and receive a refund.
8.4 When you don't have the right to change your mind. You do not have a right to change your mind in respect of:
(a) digital products after you have started to download or stream these;
(b) services, once these have been completed, even if the cancellation period is still running;
(c) sealed audio or sealed video recordings or sealed computer software or sealed texts, once these products are unsealed after you receive them;
(d) Newspapers, periodicals or magazines save in respect of subscriptions for the same, in which case clause 8.5(c)(ii) applies.
8.5 How long do I have to change my mind? How long you have depends on what you have ordered and how it is delivered.
(a) Have you bought services (for example, booking to attend a residential or day seminar)? If so, and depending on how far in advance you booked, you may have fourteen (14) days after the day we email you to confirm we accept your order. However, once we have completed the services you cannot change your mind, even if the fourteen (14) day cancellation period is still running. If you cancel after we have started the services, you must pay us for the services provided up until the time you tell us that you have changed your mind.
(b) Have you bought digital content for download? if so, you have fourteen (14) days after the day we email you to confirm we accept your order, or, if earlier, until you start downloading. If we delivered the digital content to you immediately, and you agreed to this when ordering, you will not have a right to change your mind.
(c) Have you bought goods?, if so you have fourteen (14) days after the day you (or someone you nominate) receives the goods, unless:
(i) Your goods are split into several deliveries over different days. In this case you have until fourteen (14) days after the day you (or someone you nominate) receives the last delivery to change your mind about the goods.
(ii) Your goods are for regular delivery over a set period (for example an annual subscription for a monthly publication). In this case you can terminate future deliveries under the subscription at any time prior to five (5) Business Days from the next delivery due date.
(d) Please note that all our publications and content are subject to Copyright and must only be used in accordance with our Acceptable Use Policy.
8.6 Ending the contract where we are not at fault and there is no right to change your mind. Even if we are not at fault and you do not have a right to change your mind (see Clause 8.1), you can still end the contract before it is completed, but you may have to pay us compensation. A contract for goods or digital content is completed when the product is delivered, downloaded and paid for. A contract for services is completed when we have finished providing the services and you have paid for them. If you want to end a contract before it is completed where we are not at fault and you have not changed your mind, just contact us to let us know. The contract will end immediately and we will refund any sums paid by you for products not provided but we may deduct from that refund (or, if you have not made an advance payment, charge you) reasonable compensation for the net costs we will incur as a result of your ending the contract.
9. How to end the contract with us (including if you have changed your mind)
9.1 Tell us you want to end the contract. To end the contract with us, please let us know by doing the following. Call customer services on 01303 856123 or email us at firstname.lastname@example.org. Please provide your name, business address, details of the order and, where available, your phone number and email address.
9.2 Returning products after ending the contract. If you end the contract for any reason after products have been dispatched to you or you have received them, you must return them to us. You must either return the goods in person to where you bought them, post them back to us at Channel Business Centre, Ingles Manor, Castle Hill Avenue, Folkestone, Kent CT20 2RD. If you are exercising your right to change your mind you must send off the goods within 14 days of telling us you wish to end the contract.
9.3 When we will pay the costs of return. We will pay the costs of return:
(a) if the goods/services are faulty or misdescribed;
(b) if you are ending the contract because we have told you of an upcoming change to the product or these terms, an error in pricing or description, a delay in delivery due to events outside our control or because you have a legal right to do so as a result of something we have done wrong.
In all other circumstances (including where you are exercising your right to change your mind) you must pay the costs of return.
9.4 What we charge for collection. If you are responsible for the costs of return and we are collecting the product from you, we will charge you the direct cost to us of collection. Costs of collection will be the same as our charges for standard delivery.
9.5 How we will refund you. We will refund you the price you paid for the goods/services including delivery costs, by the method you used for payment. However, we may make deductions from the price, as described below.
9.6 Deductions from refunds if you are exercising your right to change your mind. If you are exercising your right to change your mind:
(a) We may reduce your refund of the price (excluding delivery costs) to reflect any reduction in the value of the goods, if this has been caused by your handling them in a way which would not be permitted in a shop. If we refund you the price paid before we are able to inspect the goods and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount.
(b) The maximum refund for delivery costs will be the costs of delivery by the least expensive delivery method we offer. For example, if we offer delivery of a product within 3-5 days at one cost but you choose to have the product delivered within 24 hours at a higher cost, then we will only refund what you would have paid for the cheaper delivery option.
(c) Where the product is a service, we may deduct from any refund an amount for the supply of the service for the period for which it was supplied, ending with the time when you told us you had changed your mind. The amount will be in proportion to what has been supplied, in comparison with the full coverage of the contract, but we will pass on in full any third party costs we have incurred on your behalf which the third party provider is not refunding (for example, direct hotel or venue booking costs which are attributable to booking cancellation).
9.7 When your refund will be made. We will make any refunds due to you as soon as possible. If you are exercising your right to change your mind then:
(a) If the products are goods and we have not offered to collect them, your refund will be made within 14 days from the day on which we receive the goods back from you or, if earlier, the day on which you provide us with evidence that you have sent the goods back to us.
(b) In all other cases, your refund will be made within 14 days of your telling us you have changed your mind
10. membership of stone federation great britain
10.1 We do not currently offer an online facility for becoming a member or cancelling membership of Stone Federation Great Britain.
10.2 Please contact customer services on 01303 856123 or email us at email@example.com if you have any queries regarding membership and these will be dealt with in accordance with our Articles of Association.
10.3 Any contact with other members or suppliers mentioned on our website or communications is entirely at your own risk. All members and other users are responsible for ensuring they carry out their own due diligence before entering into arrangements/contracts with other members and suppliers. You should ensure you and any third party contractors have in place appropriate insurance to cover all risks. We do not accept any liability for the actions, services or goods of any third parties, even where you contacted those third parties via or as a result of our website or communication.
11. Our rights to end the contract
11.1 We may end the contract if you break it. We may end the contract for goods/services at any time by writing to you if:
(a) you do not make any payment to us when it is due and you still do not make payment within two (2) days of us reminding you that payment is due or prior to commencement of performance of the services (whichever is the sooner);
(b) you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the products, for example, personal information, dietary or accommodation requirements etc.;
(c) you do not, within a reasonable time, allow us to deliver the products to you or collect them from us;
(d) we have reason to believe your attendance at any seminar/lecture/event poses any form of danger to the health or wellbeing of yourself or any other person or property.
11.2 You must compensate us if you break the contract. If we end the contract in the situations set out in Clause 11.1 we will refund any money you have paid in advance for products we have not provided but we may deduct or charge you reasonable compensation for the net costs we will incur as a result of your breaking the contract.
11.3 We may withdraw the product. We may write to you to let you know that we are going to stop providing the goods or services. We will let you know as soon as possible in advance of our stopping the provision of the goods or services and will refund any sums you have paid in advance for products which will not be provided.
12. If there is a problem with the product
12.1 How to tell us about problems. If you have any questions or complaints about the product, please contact us. You can telephone our customer service team at 01303 856123 or write to us by email at firstname.lastname@example.org or by post at Channel Business Centre, Ingles Manor, Castle Hill Avenue, Folkestone, Kent CT20 2RD. Alternatively, please speak to one of our staff at the venue if you are attending a seminar/lecture/event.
12.2 Your legal rights. If you are in the UK, we are under a legal duty to supply products that are in accordance with this contract. Nothing in these terms will affect your UK statutory legal rights. For detailed information please visit the Citizens Advice website www.adviceguide.org.uk or call 03454 04 05 06.
13. Price and payment
13.1 Where to find the price for the product. The price of the product (which includes VAT) will be the price indicated on the order pages when you placed your order. We take all reasonable care that the price of the product advised to you is correct. However please see Clause 13.3 for what happens if we discover an error in the price of the product you order.
13.2 We will pass on changes in the rate of VAT. If the rate of VAT changes between your order date and the date we supply the product, we will adjust the rate of VAT that you pay, unless you have already paid for the product in full before the change in the rate of VAT takes effect. If you are outside the UK we reserve the right to charge any and all applicable taxes, charges, duties and levies.
13.3 What happens if we got the price wrong. It is always possible that, despite our efforts, some of the goods/services we sell may be incorrectly priced. We will normally check prices before accepting your order so that, where the correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the correct price at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order. If we accept and process your order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may end the contract, refund you any sums you have paid for services not yet received and require the return of any goods provided to you.
13.4 When you must pay and how you must pay. We accept payment with most major banks credit and debit cards. We do not accept American Express and we reserve the right to reject payment with any payment card we deem unsuitable in our absolute discretion. When you must pay depends on what product you are buying. Payment will be taken via a payment gateway. When you click on the order form to make payment, you will be redirected to a secure payment site. Please note that the payment site is run by a third party for which we are not responsible (namely, Worldpay). Please read the terms and conditions on http://www.worldpay.com/uk/terms-conditions as you will be bound by the Worldpay terms and conditions when using the payment gateway. Please contact our customer services if you do not wish to pay by card via the payment gateway and wish to discuss alternative means of payment with us (such as cheque, bank transfer or cash, but please note that in most cases we must insist on full payment in advance of our performance of the contract). If there is a problem with the Worldpay site, please contact Worldpay and/or your bank for assistance.
13.5 We can charge interest if you pay late. If you do not make any payment to us by the due date we may charge interest to you on the overdue amount at the rate of two per cent (2%) a year above the base lending rate of Natwest UK from time to time. This interest shall accrue on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment. You must pay us interest together with any overdue amount.
13.6 What to do if you think our charges or an invoice is wrong. If you think our charges or an invoice is wrong, please contact us promptly to let us know and we will not charge you interest until we have resolved the issue.
14. Our responsibility for loss or damage suffered by you
14.1 We are responsible to you for foreseeable loss and damage caused by us in the UK. If we fail to comply with these terms, we are responsible for loss or damage you suffer in the UK that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable or occurs outside the UK since your access and use of our website, products and services is entirely at your own risk if you are based outside the UK. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.
14.2 We do not exclude or limit in any way our liability to you where it would be unlawful in the UK to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights including your entitlement to be provided goods/services of satisfactory quality, fit for any particular purpose made known to us and supplied with reasonable skill and care and to not receive defective products.
14.3 If defective digital content which we have supplied damages a device or digital content belonging to you and this is caused by our failure to use reasonable care and skill we will either repair the damage or pay you compensation. However, we will not be liable for damage which you could have avoided by following our advice to apply an update offered to you free of charge or for damage which was caused by you failing to correctly follow installation instructions or to have in place the minimum system requirements advised by us.
14.4 We are not liable for business losses. We only supply the goods/services for your personal use. If you use any goods/services for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity. You agree to use the goods/services which we supply, only in accordance with our Acceptable Use Policy.
15. How we may use your personal information
15.1 How we will use your personal information. We will use the personal information you provide to us:
(a) to supply the products/services to you;
(b) to process your payment for the products/services; and
(c) if you agreed to this during the order process, to give you information about similar products that we provide, but you may opt to stop receiving this information at any time by contacting us.
16. Other important terms
16.1 We may transfer this agreement to someone else. We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.
16.2 You need our consent to transfer your rights to someone else. You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing. We may not agree if they do not match the criteria for receiving the goods/services for example where you are attempting to transfer a member’s only service to a non-member.
16.3 Nobody else has any rights under this contract. This contract is between you and us. No other person shall have any rights to enforce any of its terms.
16.4 If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
16.5 Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the products, we can still require you to make the payment at a later date.
16.6 Which laws apply to this contract and where you may bring legal proceedings. These terms are governed by English law and you can bring legal proceedings in respect of the products in the English courts. If you are a consumer and live in Scotland you can bring legal proceedings in respect of the products in either the Scottish or the English courts. If you are a consumer and live in Northern Ireland you can bring legal proceedings in respect of the products in either the Northern Irish or the English courts. If you are a business user you may only bring proceedings in the English courts.
16.7 You warrant not to use our goods or services for business use. By entering into a contract with us you warrant not to use any goods or services for any commercial, business or resale purpose. You agree to account to us for any profit made by you in using the goods or services supplied under these terms and conditions in a way described by this clause 16.7.